Give the gift of beautiful flowers with a Polk Street Florist gift card. Perfect for any occasion! Available for purchase online.
1. General Use
Digital gift cards may be used for purchases online through our website or in-store at our physical location. Physical gift cards are valid for in-store use only and cannot be redeemed online. Gift cards are not redeemable for cash and cannot be used to purchase other gift cards, except as required by law.
2. Expiration and Fees
Gift cards do not expire and are free from maintenance, activation, or service fees. However, we reserve the right to modify this policy with prior notice, as required by law.
3. Redemption
Digital gift cards can be redeemed online by entering the gift card ID at checkout, or in-store by presenting either the gift card ID or the barcode from the email to a store attendant. Physical gift cards must be presented at the time of purchase in-store only. Any remaining balance after a purchase will stay on the card for future use.
4. Delivery
Digital gift cards are delivered electronically via email to the recipient immediately after purchase. Please ensure the recipient’s email address is entered correctly, as we are not responsible for undelivered or misdirected cards due to incorrect information.
5. Lost, Stolen, or Damaged Cards
We are not responsible for lost, stolen, or damaged gift cards—digital or physical. Gift cards should be treated like cash. Unauthorized use will not be refunded or replaced.
6. Refunds and Exchanges
Gift cards are non-refundable and cannot be exchanged for cash, except where required by law. Any refunds or returns for purchases made with a gift card will be subject to the return policy of the store where the purchase was made.
7. Balance and Transaction History
You can check the balance and transaction history of your gift card by calling the store directly. A store representative will assist you with any questions related to your card.
8. Fraud and Abuse
We reserve the right to deactivate, reject, or cancel any gift card—digital or physical—if we suspect fraud, abuse, or a violation of these terms. Legal action may be taken where applicable.
9. Changes to Terms and Conditions
We may update these terms and conditions at any time. Any updates will be posted on our website and will apply to all current and future gift card use.
10. Customer Support
For questions or assistance with your gift card, please contact our Customer Support team or call the store directly.
Because flowers are a product of nature and availability changes daily and seasonally, substitutions may occasionally be necessary.
We will always do our best to maintain the overall style, color palette, value, and feel of the arrangement pictured. Individual flower varieties, colors, or containers may vary depending on availability.
If a specific flower or container is unavailable, our designers will select a substitution of equal or greater value that complements the design. Please note that natural variations in color, size, and shape are part of the beauty of fresh flowers.
If there is a flower or color that absolutely must—or must not—be included, please let us know in the Special Instructions when placing your order. We will do our best to accommodate requests based on availability.
We do our best to deliver your flowers in a timely manner. Please provide a complete and accurate delivery address, apartment or suite number, recipient cell phone number, and any other information that will help us complete the delivery.
Standard Delivery: Business deliveries are generally made between 9 AM–5 PM Monday through Friday. Saturday deliveries are generally made between 10 AM–3PM. Standard delivery does not guarantee a specific delivery time.
Timed Delivery: If your order must arrive within a specific one-hour window, please select Timed Delivery at checkout. Timed deliveries require advance notice and are subject to availability.
Rush Delivery: Need it sooner? Rush Delivery may be selected at checkout when available. Rush service moves your order to the top of our delivery queue but does not guarantee an exact delivery time.
Recipient Availability: Please make sure the recipient will be available to receive the flowers. Our driver may call or text the recipient to coordinate delivery. Drivers can wait up to 15 minutes at a delivery location.
Incorrect Addresses & Redelivery: Additional delivery fees may apply if an incorrect or incomplete address is provided, the recipient is unavailable or cannot be reached, the order must be delivered to a different address, or a second delivery attempt is required.
Schools & Businesses: Please provide the business or school name and any applicable department, suite, floor, or room information. School deliveries should be scheduled early enough to arrive before dismissal.
Because flowers and plants are perishable products, all sales are final and we are unable to accept returns.
We take great care in preparing every order and want you to be happy with your flowers. If there is an issue with the quality or condition of an order upon delivery, please contact us as soon as possible, preferably within 24 hours, and include a photo so we can evaluate the issue.
Depending on the circumstances, we may offer a replacement or other appropriate resolution at our discretion.
Refunds will not be issued for incorrect or incomplete delivery information, recipient unavailability, unsuccessful delivery attempts, or circumstances outside of our control.
